Refund policy

Return and Refund Policy for Digital Marketing Services

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Thank you for choosing J9 for your digital marketing needs. We aim to provide effective and results-driven services to all our clients. Please review our return and refund policy below:

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Returns

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Due to the nature of digital marketing services and the customization involved in each project, returns are generally not applicable. Once a service has been completed and the agreed-upon targets have been met, it cannot be returned or refunded.

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Refunds

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Refunds may be considered under the following circumstances:

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1. Service Not Delivered: In the event that we are unable to deliver the agreed-upon digital marketing service due to unforeseen circumstances or technical issues on our end, you may be eligible for a full refund. Please contact us as soon as possible if you believe this applies to your situation.

2. Duplicate Payments: If you accidentally make a duplicate payment for the same service, please notify us immediately. We will verify the duplicate transaction and issue a refund for the duplicate payment amount.

3. Refund time frame: 7 to 10 Working days

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How to Request a Refund

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To request a refund, please contact our customer support team at hello@j9.business.

Please provide detailed information regarding the reason for the refund request, along with any supporting documentation or evidence. We will review your request and respond to you in a timely manner.

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Cancellation Policy

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If you wish to cancel your digital marketing service before it has been initiated, please contact us as soon as possible. Depending on the stage of the service and any costs incurred, you may be eligible for a partial refund.

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Contact Us

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If you have any questions about our return and refund policy, please contact us at hello@j9.business. Our customer support team will be happy to assist you.